ClaimsActive provide clients with the ability to
outsource claims lodgment, processing and resolution or such modules as they
require. We tailor our services to meet our client's needs, so we are very
accustomed to working through options and planning the best solutions for your
ClaimsActive provides a full range of claim management services in the following
ClaimsActive does not manage claims arising from the statutory products of Workers
Compensation or Compulsory Third Party.
- Motor Vehicle - Personal, Commercial, Fleet and Heavy vehicle
- Home, Contents and other Personal Lines
- Commercial & Industrial Property - Landlord, Strata, ISR and SME Public liability, Business, Marine Pleasure Craft and Machinery Breakdown
- Rural Pack
The ClaimsActive contact centre facility located in Sydney CBD - provides the
hub for new claim lodgment
Why Use ClaimsActive
Our established and proven 120 seat inbound/outbound facility has the capacity
and capability to integrate with all types of voice, web and data systems.
This provides our clients with maximum convenience whilst ensuring the efficient
management and reporting of the claims process.
The centre has the ability to open at times best suited to our client's requirements,
particularly during peak claim
periods. Partnering with ClaimsActive can ease the burden of staffing, rostering
and training and provides a solid BCP for existing operations.
ClaimsActive have the People, Processes and Systems to manage claims whenever required, including:
- Business as usual.CA can provide the backup necessary to smooth the effects of absenteeism, attrition and continual retraining costs;
- Catastrophes. CA can assist with the influx of claims by sharing the additional workload generated by the event or by taking on part of the business as usual activity;
- Run off Book of Claims. When exiting a portfolio the claims may continue for some time distracting you from new business;
- Business Continuity Planning. CA provide claims management backup services in the event that a clients claims system should falter;
- Broker Support. Tracking the progress of claims lodged on behalf of clients with cover holder, and
- Out of Hours. CA provides a quality handover service for after normal hours and or weekend servicing for your claims.
ClaimsActive has the ability to provide staff able to
perform the duties in line with World Best Practice. We take pride in the
quality of our staff and their ability to deliver at the highest standard for
our clients. This is maintained through our Quality Assurance programs, covering
training, motivation and monitoring of staff performance.
Whether it is first lodgement/reporting of claim, provision of additional information
or simply following up on the progress of their claim your client will be handled quickly
and efficiently by accredited customer centric staff.
Process and Systems
Our claims platform CIPAR - Claims, Information, Processing and Reporting, is a custom built workflow and imaging (paperless) claims management system. CIPAR has the ability to recognise incoming documents and automatically allocate them to the correct claim.
Documents/correspondence is created within CIPAR which then auto saves them within the claim. This eliminates the need to exit the claims processing system to create documents and 'drag' them back into the claim ' yes ' it saves time, effort and reduces cost of claim.
CIPAR enables our staff and clients the ability to track and interact with any claims handler throughout the life of the claim, twenty four hours, seven days per week via any secure internet connection. A CA Client can view the progress of the claim via a secure site. Every step leaves a fully transparent and auditable trail.
Reports are extracted from CIPAR tailored to meet individual client needs. Both adhoc and routine reports are available to meet requirements.
Claims Payments are custom designed to suit the individual business rules of our clients.
Motor Claims - Processing for all automotive claims enabling complete online recording
and real-time tracking of the repair and assessment progress. The system
provides automated performance and cost control reporting for our clients.
Settlement and Recovery
The dedicated claims team will manage the claim to a cost effective settlement whilst adhering to pre determined time standards, ensuring any recovery potential is identified and vigorously pursued from third parties.
As an independent claims manager, ClaimsActive can provide a transparent loss adjusting service in all states of Australia via independent loss adjusters or through adjusters nominated by the client
Risk Management reporting, Claims Cost and Premium Impact Services
these services are tailored to each client's requirement to provide valuable
information vital in the management of claim costs, risk assessment and premium
Service Provider Management
ClaimsActive have developed and managed a network of professional service providers around
Australia including loss adjusters, medical providers, investigators, suppliers,
builders, repairers and legal providers to deliver best practice for our clients.